Frequently Asked Questions

We rent 7 types of equipment: mobility scooters, wheelchairs, baby push chairs, baby car seats, walker frames, shower seats, and raised toilet seats. All equipment is regularly serviced, cleaned, and inspected before each rental.

Mobility scooters and wheelchairs support up to 120 kg. Shower chairs support up to 130 kg. Walker frames and baby equipment have their own safety-rated limits — ask us and we'll match the right equipment to your needs.

Our scooters work well on footpaths, in shopping areas, and on smooth roads. They have a max speed of 8 km/h and a range of 20 km per charge. For very uneven terrain or cobblestone areas, we recommend a wheelchair with a companion.

Yes — our scooters fold down for easy transport. They fit in most car boots, making it easy to get to restaurants, beaches, and attractions.

We offer lightweight, foldable aluminium wheelchairs with removable footrests and a weight capacity of 120 kg. They're designed for travel and easy to transport in cars.

Daily rates: mobility scooter $25, wheelchair $10, walker frame $7, shower seat $5, toilet seat $5. We also offer 3-day and weekly rates at a discount. See our equipment page for full pricing.

We offer three rental periods: daily, 3-day, and weekly. There is no minimum rental — you can rent for a single day. You can also extend your rental anytime during your trip.

No deposit is required for most rentals. Payment is due on delivery. For longer rentals (1 week or more) during peak season, we may ask for a small advance to secure your booking.

You can cancel or modify your booking anytime before delivery at no charge. For same-day cancellations after delivery has been arranged, contact us directly.

Yes — we deliver to hotels, villas, and private accommodations across Bali. Delivery and collection are by car, with a small fee depending on your area: • Sanur area: $20 • Ubud: $20 • Kuta, Seminyak, Canggu, Nusa Dua: $30 Free delivery on rentals of 1 week or longer. Tell us your hotel or villa name and we'll confirm the exact fee for your area.

We do not deliver directly to the airport. Ngurah Rai International Airport already provides free wheelchairs at arrivals for anyone who needs one, so most guests prefer to use that service at the airport and have us deliver their equipment directly to their hotel or villa instead. This way you have comfortable equipment ready and waiting at your accommodation.

Delivery and collection are both by car. Tell us your hotel or villa name, check-in date, and preferred delivery time. We'll coordinate with your accommodation so the equipment is waiting for you when you arrive. On collection day, we pick up the equipment from your hotel or villa at a time that suits you — no need to bring it anywhere.

Half-day tours (approx. 4 hours) are $60 per car. Full-day tours (approx. 8 hours) are $100 per car. Both include the car, driver, and petrol. Entrance fees and meals are not included.

Absolutely! Tell us where you want to go and we'll plan the route. Popular options include Ubud rice terraces, Tanah Lot temple, Uluwatu, Kintamani volcano, and shopping tours. The driver follows your schedule.

Call or WhatsApp us immediately. We offer 24/7 support during your rental period and will repair or replace the equipment within hours — usually within 1-2 hours in popular areas like Sanur, Kuta, and Seminyak.

Yes, we strongly recommend comprehensive travel insurance covering your specific medical needs. While our equipment is well-maintained, travel insurance gives you extra peace of mind for your whole Bali trip.

The fastest way is WhatsApp on +62 821-4652-2084 — we usually reply within minutes during business hours. You can also use the booking form on our contact page or email us at dedikbali@yahoo.com.